Privacy policy

Inara Home Decor ("Inara," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us when you visit inara.store, shop with us, or interact with our brand. This policy explains what information we collect, how we use it, and the choices you have.

By using our website or placing an order, you agree to the practices described in this policy.

1. Information We Collect

We collect information that helps us fulfil your orders and improve your shopping experience.

Information you give us directly:

  • Name, billing and delivery address, email, phone number, and order details when you make a purchase or create an account.
  • Messages and queries you send us through our contact channels.
  • Reviews, photos, or feedback you choose to share.

Information collected automatically when you visit our site:

  • Device and browser information, IP address, pages viewed, and time spent on each page.
  • Cookies and similar technologies that help our site function, remember your preferences, and measure performance.

We do not knowingly collect information from anyone under 18. If you are a minor, please use our site only with the involvement of a parent or guardian.

2. How We Use Your Information

We use your information to:

  • Process your orders, take payments, arrange delivery, and handle returns.
  • Communicate about your order — confirmations, shipping updates, and customer support.
  • Send marketing updates about new arrivals, curated edits, offers, and styling notes — by email or WhatsApp — when you have opted in. You can unsubscribe at any time.
  • Improve our website, products, and shopping experience.
  • Prevent fraud and ensure the security of transactions.
  • Meet our legal and tax obligations.

3. Payments

All payments on inara.store are processed securely through GoKwik, our checkout and payment partner. GoKwik works with PCI-DSS compliant payment gateways and supports UPI, credit and debit cards, NetBanking, wallets, and Cash on Delivery.

Inara does not store your card numbers, UPI IDs, or banking credentials. Payment information is handled directly by GoKwik and the underlying payment processors under their own privacy and security standards.

4. Sharing Your Information

To deliver your order and run our business, we share limited information with trusted service providers — such as our payment partner, delivery couriers, and platforms that help us communicate with you. They are only permitted to use your information to provide the specific service they offer to Inara. We do not sell your personal information to anyone.

5. Cookies

Our site uses cookies to keep your cart working, remember your preferences, measure performance, and personalise marketing. You can control cookies through your browser settings, but disabling them may affect parts of the site, including checkout.

6. Marketing Communication

If you have shared your email or WhatsApp number with us, we may send you occasional updates about new arrivals, offers, styling ideas, and stories from our store. Every marketing email contains an unsubscribe link, and you can opt out of WhatsApp updates by replying STOP at any time. You can also email us at customerservice@inara.store to opt out.

Opting out of marketing does not affect transactional messages — order confirmations, shipping updates, and customer support replies will continue.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Correct any information that is inaccurate or incomplete.
  • Delete your account and personal information, subject to legal record-keeping requirements.
  • Withdraw consent for marketing communication at any time.
  • Request a copy of your data in a portable format.

To exercise any of these rights, please email customerservice@inara.store with your request. We will respond within a reasonable time.

8. Data Security

We follow industry-standard practices to protect your information, including secure hosting through Shopify and PCI-DSS compliant payment processing through GoKwik. While no system can be guaranteed completely secure, we work hard to safeguard your data.

9. Third-Party Links

Our site may include links to other websites — such as our Instagram, Facebook, or Pinterest pages, or articles we reference. Once you leave inara.store, this policy no longer applies, and we are not responsible for the privacy practices of those sites. Please review their policies before sharing information with them.

10. Changes to This Policy

We may update this policy from time to time as our practices evolve or as required by law. The latest version will always be available on this page. We encourage you to review it occasionally.

11. Contact Us

For any questions about this Privacy Policy, or to make a request relating to your personal information, please contact:

Inara Home Decor
6, Mani Mansion, Pedder Road,
Opp. Villa Theresa School,
Mumbai 400026, Maharashtra, India

Phone: +91 98191 97940
Email: customerservice@inara.store
Store hours: Mon – Sat · 10:30 am – 7:30 pm | Sun · 11:30 am – 7:30 pm