Refund policy

Cancellation & Refund Policy

We at Inara ensure that you have a seamless shopping experience on our online store. We take great care in delivering our products and adhere to the highest quality standards.
To help you shop with confidence and get the correct item the first time, please take advantage of our friendly customer service. Feel free to call us before placing your order for help and guidance on sizes, product pictures, video calls, etc.

  • We do not accept returns due to a change of mind.
  • Our products are not eligible for returns or exchanges unless the product delivered has a quality/manufacturing defect OR has been delivered broken. Please do photograph the defect as soon as you open the packaging.
  • Products purchased during the sale period or at discounted pricing are not eligible for returns or exchanges.
    We encourage you to request a video call or complete product information before placing your order — we’re always happy to help you make an informed choice.
  • Customised products or special bulk orders are not eligible for returns or exchanges.

Exchange Process:

  • If your purchase meets the exchange criteria above, please contact our customer care team within 2 days of delivery via any of the following channels:
  • Call at 9819197940 Monday - Saturday 10.30 AM to 7.30 PM.
  • Email at customerservice@inara.store
  • For Damage/quality issues, please provide the order number, date of transaction, delivery address, and an image of the defective item along with the packaging it was received in.
  • Our customer care team will investigate and respond within 2 working days. Upon receipt of communication from our customer care team, please follow the steps below:

In case of quality issue/defect:

  • Please pack the product in its original packaging along with the invoice, labels, tags, authenticity cards, bags, boxes, and/or any other inclusions sold as a part of the purchase.
  • Kindly courier the same back to us.
  • Upon receipt of the product at our warehouse, it will undergo a quality inspection. If the product passes the inspection, a fresh piece will be dispatched to you within standard shipping timelines.
  • In the rare event that a replacement piece is unavailable, we will issue either a credit note or a refund — whichever the customer prefers — for the full value of the damaged product.
  • Our credit notes can be redeemed both on our website and at our physical stores.

 

For any query

Email at customerservice@inara.store

Call at +91 9819197940